SHOP-WLF STORE POLICIES

Ordering 
Add items to your shopping cart, then proceed to the checkout page.  You will be asked to "Logon" as a returning customer or choose the "New Customer" button if it is your first order.  Under the General Info page, you will also have the option of selecting your preferred payment method.  The default payment method is Credit Card, but you can choose other options using the dropdown menu (right after your password).  Please call us (530-846-2680) or email us for assistance if you are having problems.

Payment

• Credit Card (default) - Use this option to pay online with a MasterCard or Visa credit card.  All information is transmitted using industry standard SSL (secured socket layer).  For enhanced security we do not keep your credit card information after processing your order.  Your credit card will not be charged until your order is ready for shipment.

• Paypal - Paying online with Paypal does not require you to have or create an account with them.  It's a very secure, fast, and easy transaction for first time or regular Paypal users.

• Mail In - Complete your ordering and checkout process (using the Mail In payment option under General Info), then print and mail your order along with your payment to:  Wildlandfire.com, 545 Macedo Road, Gridley, CA  95948  *Shipping may be delayed until personal checks clear our bank.

• Call In - You may also call us and pay with a Visa or Mastercard credit card over the telephone.  Please complete the Ordering process (shown above) using the Call In option and print your order before calling.

2.  Shipping - We provide daily shipping Monday through Saturday.  Shipping options are USPS First Class or USPS Priority Mail.  Shipping estimates can be displayed using the "Estimate" link under the sub-total in your shopping cart.   Shipping outside the United States is available if we are able to verify customers, addresses, and payment information.

3. Refunds - All returns require a Return Merchandise Authorization (RMA)  We will issue refunds or exchanges for almost any reason within three weeks of the shipping date.  If you receive a defective product that somehow made it past our quality control, one that doesn't perform as advertised, is damaged in transit,  doesn't fit, or otherwise offends you, please email shop@wildlandfire.com or call 530-846-2680 for an RMA and return instructions.  We are unable to issue credit or refunds on any merchandise returned without an RMA.  Due to the emergency demands of our firefighting customers, we realize there may be times they will be unable to meet the three week deadline for returns.  When a customer is unable to request an RMA due to an emergency incident assignment, and can provide documentation of such, we will make exceptions.

4. Privacy - Shop-Wildlandfire follows the same strict privacy rules as our main website (Wildlandfire.com) has for over nine years. We are accustomed to receiving very personal information from our website customers, contributors, and users.  We have never been accused of breaking our own rules.  We will not sell, give, trade, or otherwise release any customer information for any reason. We may occasionally email our own product information if the customer allows that option when establishing their account.

Thanks for shopping at our store, we appreciate your support!